O stanowisku
Twój zakres obowiązków - Provide guidance and coaching to Distributors to ensure their business practices comply with internal policies and external regulations - Be knowledgeable in Herbalife Rules of Conduct, Business Marketing Plan, and local regulatory requirements - Support and educate Distributors on conducting business in an ethical and compliant manner - Handle complaints from Distributors, customers, and internal/external stakeholders and manage case files end-to-end - Conduct investigations, including research, documentation, and communication with relevant stakeholders - Perform proactive monitoring (e.g. online research, social media checks, data analysis) to identify potential compliance risks - Prepare reports and case studies, and present findings to management when required - Enforce policies by providing coaching, education, and when necessary, corrective actions - Collaborate with internal teams such as Legal, Customer Service, and local offices - Support training initiatives, events, and communication activities related to compliance - Ensure accurate documentation and handling of cases in line with defined processes and SLAs Wymagania - 1–2 years of experience in a service-oriented or customer-facing environment - 1–2 years of experience working in a structured, policy-driven environment (e.g.
Czy do nas pasujesz?
1–2 years of experience in a service-oriented or customer-facing environment
1–2 years of experience working in a structured, policy-driven environment (e.g. compliance, operations, customer support)
Fluent English and German (at least C1 level)
Strong analytical and problem-solving skills with the ability to investigate and interpret data
Very good communication skills, both written and verbal
Strong interpersonal skills with the ability to handle sensitive and challenging situations
High level of attention to detail and strong follow-through skills
Ability to work under pressure while maintaining a professional and positive attitude
Good knowledge of MS Excel and MS PowerPoint is an advantage
Previous experience in compliance, legal, or investigation-based roles is an advantage
Experience in direct selling, FMCG, or customer-centric environments is a plus
Social media and online research skills are an advantage
Additional languages are a plus
Bachelor’s degree (or relevant professional experience); Master’s degree or legal/compliance training is an advantage
Czym się zajmiesz
Provide guidance and coaching to Distributors to ensure their business practices comply with internal policies and external regulations
Be knowledgeable in Herbalife Rules of Conduct, Business Marketing Plan, and local regulatory requirements
Support and educate Distributors on conducting business in an ethical and compliant manner
Handle complaints from Distributors, customers, and internal/external stakeholders and manage case files end-to-end
Conduct investigations, including research, documentation, and communication with relevant stakeholders
Perform proactive monitoring (e.g. online research, social media checks, data analysis) to identify potential compliance risks
Prepare reports and case studies, and present findings to management when required
Enforce policies by providing coaching, education, and when necessary, corrective actions
Collaborate with internal teams such as Legal, Customer Service, and local offices
Support training initiatives, events, and communication activities related to compliance
Ensure accurate documentation and handling of cases in line with defined processes and SLAs
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Herbalife GBSC Krakow
Na stronie firmy Herbalife GBSC Krakow · ~2 minuty
Więcej ofert w firmie Herbalife GBSC Krakow
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