About the role

Capgemini is hiring a Customer Support Specialist with Italian to join a dynamic, international team in Krakow, providing top-notch customer service. This is a full-time, hybrid role focused on managing and resolving customer inquiries via phone and email.

Capgemini

Capgemini na polskim rynku działa już od ponad 30 lat i jest liderem w kraju, wspierając swoich klientów w procesach biznesowych w obszarach finansów i księgowości, HR, IT i usług chmurowych, obsługi klienta, zarządzania projektami, zarządzania zmianą oraz analityki i zarządzania danymi. W Polsce zatrudniamy głównie ekspertów i ekspertki z obszaru usług biznesowych (konsultantów i analityków biznesowych, księgowych, logistyków, HR) oraz z obszaru IT (programistów, testerów, czy ekspertów od sztucznej inteligencji).

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Do you fit?

Advanced level of English and Italian, with excellent written and verbal communication, listening, and comprehension skills.
Minimum 6 months of international contact center experience.
Practical knowledge of Excel and other Microsoft Office tools.
Proven problem-solving abilities, with the capacity to work independently, prioritize tasks, and make sound decisions.
Strong commitment to customer experience, with a demonstrated ability to build lasting relationships and adapt to change.
Bachelor's degree or current student status.

What you'll own

Manage and resolve customer inquiries via phone and email.
Troubleshoot issues and provide accurate, timely solutions.
Build and maintain strong relationships with customers.
Collaborate with internal teams to ensure efficient case resolution.
Maintain clear and accurate records of customer interactions.
Identify recurring issues and contribute to process improvements and knowledge base updates.