About the role
As a Customer Service Specialist with German and English at Accenture, you will independently resolve customer inquiries and issues via phone, email, and chat while actively participating in discussions and contributing to thoughtful solutions in a supportive environment.
Do you fit?
German Language competency - C1 level.
English Language - B2 level.
1 year experience in customer care, sales support field.
Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams).
Working Hours: Rotational shifts, Monday to Saturday, between 8:00 AM and 6:00 PM (5 working days per week, 8 hours per day).
What you'll own
Resolve customer inquiries and issues via phone, email, and chat, ensuring proper documentation, escalation, and follow-up.
Investigate and address customer concerns in line with established processes and service guidelines.
Provide information on products, policy updates, and customer campaigns through outbound communication.
Deliver a positive customer experience by demonstrating professionalism, product knowledge, and a solution-oriented approach.
Maintain high performance standards, reliability, and effective collaboration with team members and stakeholders.
Benefits & perks
Sound like you?
Negotiable · Accenture · Warszawa
On Accenture's website · ~2 minutes
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