O stanowisku

ZEN.COM is a smart financial app designed for your everyday life – at home and on the go. We make payments, online shopping, and personal finance management fast, secure, and effortless. With ZEN.COM, you can enjoy cashback on purchases, full control over your spending, and peace of mind thanks to purchase protection. A built-in multi-currency account lets you spend abroad or shop internationally with great exchange rates and no hidden fees.

Currently we are seeking a professional to join us as Customer Support Agent in the Zen Care Department in Poland.

Zen Care is the heart of our customer service – a team that supports users, solves problems, and ensures every interaction with us is a positive experience.

If you want to have a real impact on the experience of thousands of users and work with committed teams in an environment that values ownership, transparency, and pace – apply today!

ZEN.COM

ZEN.COM to rozwiązanie dające użytkownikom oszczędność czasu, korzystanie z bezpiecznych transakcji oraz natychmiastowy dostęp do pieniędzy - w każdym miejscu i o każdej porze. Jako pracodawca dajemy pełną swobodę pracy - możesz działać skąd chcesz i jak chcesz. Cenimy ludzi, którzy chcą robić rzeczy ambitne, nieszablonowe i ciekawe. Pracujemy nad projektami realnie zmieniającymi świat finansów i codzienność naszych użytkowników. Stawiamy na zaufanie, efektywność i rozwój. Jeśli szukasz przestrz

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Czy do nas pasujesz?

Fluency in English (C1 level or higher): Excellent verbal and written communication skills.
Customer-Centric Mindset: A deep understanding of customer needs and a commitment to providing exceptional service.
Problem-Solving Abilities: Strong ability to handle challenging situations and make effective decisions.
Proactive Attitude: A willingness to take the initiative in resolving issues and improving the customer experience.
Adaptability: The ability to work in a fast-paced environment and adapt to new challenges and changes.
Availability to work on a rotating schedule across a 7-day work week - morning, evening, or night shifts, depending on project needs.

Czym się zajmiesz

Engage with customers through in-app support chat and other support channels, effectively resolving their issues in a timely and professional manner.
Communicate clearly, proactively, and with empathy, ensuring customers feel like they are talking to a real person, not a scripted response or a robot.
Go beyond simply answering questions, focus on resolving issues fully. Use procedures as tools but always look for better ways to solve problems and improve the customer experience.
Actively identify and suggest improvements within the team, company processes, and products. Your insights will help drive the continuous enhancement of our services.