O stanowisku
This role involves providing customer support and enhancing the experience for Chinese-speaking clients at IG Group.
Czy do nas pasujesz?
Fluency in Chinese (Mandarin or Cantonese) and English.
Proven experience in customer service or a related field.
Strong verbal and written communication skills.
Ability to work in a fast-paced environment and handle multiple tasks.
Proficiency in using CRM software and basic computer applications.
Customer-focused mindset with effective problem-solving abilities.
Czym się zajmiesz
Respond to customer inquiries and resolve issues in Chinese via phone, email, or chat.
Assist customers with account setup, transactions, and troubleshooting.
Provide product information and guidance to improve customer satisfaction.
Document customer interactions and feedback accurately in the system.
Collaborate with internal teams to address and resolve customer concerns.
Monitor and follow up on customer cases to ensure timely resolution.
Brzmi jak oferta dla Ciebie?
Do negocjacji · IG Group · Kraków
Na stronie firmy IG Group · ~2 minuty
Więcej ofert w firmie IG Group
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