O stanowisku

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Collections Specialist is responsible for accurate and timely managing of the Collection Process. Close cooperation with key stakeholders in order to make E2E process smooth and efficient.

HEINEKEN Kraków

We could go to work but we went to HEINEKEN.HEINEKEN Kraków is a shared service center supporting the processes of the iconic beer brewer across Europe. We specialize in areas such as Digital & Technology, Transport Management, Transformation, Finance & Operational Excellence, also supporting HEINEKEN Global Functions. We prioritize customer satisfaction, ensuring timely deliveries to production sites, prompt customer orders, and the delivery of our flagship golden brew.

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Za co będziesz odpowiadać

owning the Customer Ledger and is responsible for keeping it clear and clear and meeting collection targets
acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
working collaboratively with other HGSS teams (MDM and other Front and Back Office teams) to ensure effective delivery of collection processes and that standards are being followed
managing customer relationship accounts and ensure a high level of service is provided at all times
handling incoming and outgoing calls with customers
identifingheld orders and takes appropriate actions to resolve them managing the credit limit exceeded process in accordance with credit policy
supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
regularly updates the Team Leader about developments and progress of collections opportunities and issues
driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
ensuring process controls, policies and compliance are adhered to and suggest any improvements as appropriate
maintaing complete and up to date process documentation
working hours: 12:00–20:00
Experience in OTC, processing, collections, or credit assessment roles
Experience in multi-national environment (incl. Shared Services Centres)
Mind-set and Behaviours aligned with HEINEKEN Finance Behaviours
Experience in managing stakeholders
Experience with reporting
Good knowledge of Excel
SAP knowledge is required; Salesforce is a plus
Knowledge of Portuguese