O stanowisku

Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills to Citi.

By Joining Citi, you will become part of a global organization whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress

The EMEA Trade and Treasury Services (TTS) Onboarding team is responsible for account opening, account maintenance, technical integration, and onboarding of all cash management products across the Citibank treasury and trade product suite. The team focuses on delivering a streamlined and positive onboarding experience for clients.

A Client Onboarding Senior Analyst is responsible for the end-to-end process of account services for EMEA clients. The role requires engagement with both clients and internal stakeholders to coordinate the full documentation cycle, which includes tailoring, issuance, validation, and execution as required for account opening and account maintenance. The role will include management of complex projects where a single client has a requirement to open or maintain accounts globally.

Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 225,000 dedicated people from around the globe. At Citi, you will have the opportunity to grow your career, give back to your community and make a real impact.We offer a broad range of opportunities across multiple business lines, each contributing to our mission of driving global progress. Whether you're interested in banking, technology, or investment services, our teams collaborate to deliver innovative solutions that make a positive impact.Explore our businesses and learn more about what it’s like to work at Citi.

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Czy do nas pasujesz?

5-8 years of experience in documentation review, account maintenance, additionally cash products experience will be an asset
Bachelor’s/University degree or equivalent experience
Proficient knowledge of English (written and spoken); additionally proficient knowledge of any other European language is a strong plus (written and spoken)
Excellent interpersonal and communication skills, a high level of diligence, motivation, and organizational skills
Project management skills, including financial cost management skills, will be an advantage
Advanced execution skills in a prioritization mode combined with capability to achieve business objectives without compromising on controls and risk parameters
Strong investigative and analytical skills with a high level of attention to detail
Able to partner with businesses and other support functions at senior levels in setting strategy and priorities, to thrive under pressure and convert risk into opportunity
Readiness to work during public holidays on a rotational basis
Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)
Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates
Employee Assistance Program financed by Employer
Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)
Sport Card for employees subsidised via Social Benefits Fund and Sport Cards for certain family members available at preferential rates
Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.
Additional day off for volunteering
Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.
Opportunity to receive an annual discretionary incentive award
Special offers and discounts for employees

Za co będziesz odpowiadać

Responsible for customer interaction, documentation issuance, review and system setups
Focus on timely and accurate delivery of all account opening functions, as well as delivering excellent customer service and resolution of customer issues
Perform day to day management of account opening and maintenance processing, including daily management of in-process, pended, and service related activities, ensuring account opening requirements are clearly defined to support all scenarios of account opening and maintenance requirements, to…
Accountable for various types of project management in the account services space and for managing cross-functional relationships with all teams
Determine new work procedures and analyze complex and variable issues with significant departmental impact
Understand client requirements and ensure adequate support to new customer requirements and initiatives
Monitor customer satisfaction and service levels and drive process changes; provide innovative solutions to clients, ensure a strong and robust processing environment with effective controls
Establish risk management practices and maintain a culture of risk and controls within the team through various processes and checkpoints; identify means to reduce transaction defects (internal and external)