O stanowisku

Customer Support Specialist (German-Speaking)

Location: Szczecin (On-site)

Are you passionate about helping people, solving problems, and delivering outstanding customer experiences? We're looking for a German-speaking Customer Support Specialist who combines excellent communication skills with strong analytical thinking to provide best-in-class support to our customers.

As the first point of contact, you will guide customers through troubleshooting processes, identify root causes of issues, and ensure every interaction is handled with professionalism, empathy, and efficiency.

Concentrix CVG International

W Concentrix pomagamy inaczej spojrzeć na wyzwania Customer Experience, aby tworzyć innowacyjne rozwiązania, które zapewniają wyjątkowe doświadczenia i zwiększają wydajność.

Profil →

Czy do nas pasujesz?

German language proficiency (C1 level or higher) – mandatory
English language proficiency (B1 level or higher) – required for training and internal tools
Strong communication skills with a customer-first mindset
Excellent problem-solving and analytical thinking abilities
Troubleshooting skills and the ability to identify root causes effectively
Patience, empathy, and resilience when dealing with customers
Good PC skills and confidence working across multiple systems simultaneously
Adaptability and openness to new technologies, processes, and AI-driven environments
Availability to work on-site in Szczecin

Czym się zajmiesz

Provide phone and email support to German-speaking customers
Diagnose technical issues and guide customers through step-by-step troubleshooting
Ask targeted diagnostic questions to identify root causes and deliver effective solutions
Communicate clearly and professionally while demonstrating empathy and active listening
Keep customers engaged and supported, even during challenging interactions
Take ownership of customer cases and ensure proper follow-up when required
Order spare parts and arrange service visits based on troubleshooting outcomes
Utilize internal systems and AI-powered tools to streamline the customer journey and reduce repetition
Maintain accurate case documentation and provide a high level of customer satisfaction

Benefity i zalety

Comprehensive training delivered in German

A supportive and collaborative international work environment

Opportunities for professional growth and career development

Exposure to innovative technologies and AI-enhanced tools

Stable employment with a growing organization

The opportunity to make a real impact on customers' experiences every day

Brzmi jak oferta dla Ciebie?

7 500–7 500 zł · Concentrix CVG International · Szczecin

Na stronie firmy Concentrix CVG International · ~2 minuty

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