O stanowisku
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.
Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.
Za co będziesz odpowiadać
Customer Interaction and Collections - Handle inbound and outbound communication with customers regarding overdue accounts according collection strategy worklist, order status, and disputes; proactively escalate problem accounts and execute dunning activities in line with policy and timelines.
Order and Dispute Management - Perform order management tasks such as order entry, amendments, rejections, managing order blocks, and urgent orders; resolve commercial and financial disputes related to the O2B and collections processes.
Problem Solving and Case Resolution: Analyze and resolve medium-complexity or non-standard issues; manage customer complaints and queries by liaising with internal teams (e.g., O2B for invoicing issues) to ensure timely closure.
Account Monitoring and Controls: Conduct customer reconciliations, coordinate with AR Management for value adjustments and write-offs, and perform B2C and O2B controls as per internal procedures and country-specific documentation.
Collaboration and Performance: Work closely with local/client teams and internal stakeholders, contribute to the O2C organization, meet daily operational targets and monthly SLAs, updating country specific documentation.
Czego chętnie szukamy
Min 1 year of experience in Order to Cash area.
Familiarity with Microsoft Office tools.
Ideally fluent English skills both in spoken and written form, plus minimum C1 degree of competence in Spanish
Excellent interpersonal and communication skills, with the ability to build and maintain professional business relationships (via phone and email) while remaining calm under pressure.
A growth-oriented mindset with strong analytical skills, prioritization abilities, and curiosity for learning.
Benefity i dodatki
Innovative and Inclusive Work Environment - Thrive in a dynamic workplace that values diverse perspectives and encourages innovation, where your ideas contribute to continuous process improvements and operational excellence.
Development and International Exposure - Access continuous learning opportunities and work on projects for international clients, allowing you to broaden your skill set and gain valuable global experience.