O stanowisku
Hey there!
We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.
Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across five European countries – Czech Republic, Slovakia, Poland, Romania, and Croatia – with our Business Intelligence operations based in India.
Czy do nas pasujesz?
Bachelor’s or Master’s degree
At least 3 year experience on a similar position
Technical knowledge
Knowledge of English language at least on B2 level
Good knowledge of ITIL Incident and Problem Management Processes
Good knowledge of IT systems
Knowledge of Zabbix and JIRA is an advantage
We are the biggest omni-channel betting and gaming operator in Central and Eastern Europe, B2C High-tech Entertainment company
Hybrid Working Arrangements (work from home)
Flexible working hours
Interesting innovative projects
Cooperation across 5 markets and departments, international teams
Variety of Tasks, where Problem-Solving and Creativity is needed
Advancement, Promotions and Career opportunities for talents
Skill Development & Learning options – both individual and team, development goals filled by individualised development plans
Welcoming Atmosphere, open and informal culture and dress code, friendly colleagues, strong eNPS scores
Czym się zajmiesz
Acts as a single point of contact (SPOC) for incidents and/or technical issues form FEG affiliates (brands), customer operations units, retail branches as well as other stakeholders.
Actively monitors FEG IT environment and service metrices (KPI) to ensure maximum availability and performance of FEG services (on Group level as well as brand specific ones).
Actively identifies, assesses, records, resolves and/or escalates incidents and service requests ensuring they are handled within an agreed time limit, within agreed processes and in a professional and customer-sensitive manner. This includes IT incidents, technical incidents form customer…
Knows about ongoing changes / deployments in FEG IT environment, actively monitors them and coordinates, if necessary. Also correlates incidents to ongoing changes / deployments.
Has an overview about current IT problem tickets and/or know errors, correlates incident and problem tickets, enriches information in problem ticket. Effectively applies solution described in known error database.
Closely communicates with customer operations and bookmaking units to have an awareness about customer complaints, customer impact and its progress during an active incident.
Escalates major service disruptions to Emergency Incident Manager and actively supports him/her in making appropriate decisions and/or actions.
Shares information about past and active incidents with peers and superior ensuring smooth handover and continuity between working shifts.
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · FORTUNA
Na stronie firmy FORTUNA · ~2 minuty
Więcej ofert w firmie FORTUNA
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