NoweOpublikowano 3h · Customer Success

Customer Service Specialist with German and English (Rotational shifts)

Accenture·Warszawa

Wynagrodzenie · Brutto
Do negocjacji

Na stronie firmy Accenture · ~2 minuty

01

O stanowisku

As a Customer Service Specialist with German and English at Accenture, you will independently resolve customer inquiries and issues via phone, email, and chat while actively participating in discussions and contributing to thoughtful solutions in a supportive environment.

Accenture
Accenture
Wherever you are, you’ll work at the heart of change.We strive to create exceptional workplace culture experiences by building connection and community, and providing the flexibility we all need in work and life to support our well-being and productivity.
Profil →
02

Czy do nas pasujesz?

  • German Language competency - C1 level.

  • English Language - B2 level.

  • 1 year experience in customer care, sales support field.

  • Competency in using Microsoft Office tech suite (Outlook/Excel/Word/Teams).

  • Working Hours: Rotational shifts, Monday to Saturday, between 8:00 AM and 6:00 PM (5 working days per week, 8 hours per day).

03

Czym się zajmiesz

  • Resolve customer inquiries and issues via phone, email, and chat, ensuring proper documentation, escalation, and follow-up.

  • Investigate and address customer concerns in line with established processes and service guidelines.

  • Provide information on products, policy updates, and customer campaigns through outbound communication.

  • Deliver a positive customer experience by demonstrating professionalism, product knowledge, and a solution-oriented approach.

  • Maintain high performance standards, reliability, and effective collaboration with team members and stakeholders.

04

Benefity i zalety

Flexible hybrid work model with the office located in Warsaw.
Full-time employment contract.
Using foreign language and new technology solutions daily, cooperating with various global clients.
Individual support of a People Lead and a specific path of professional development, with the possibility of a session with a Coach.
A wide training package including soft, technical, and language training, access to e-learning platforms, Gallup test, GenAI training, and co-financing for courses and certification.
Employee Assistance Program offering legal, financial, and psychological consultations.
Eligibility for Employee share purchase plan with quarterly dividends for shareholders.
Paid employee referral program.
Private medical care and life insurance.
Access to Worksmile platform with a range of products and services, including the Multisport card.

Brzmi jak oferta dla Ciebie?

Do negocjacji · Accenture · Warszawa

Na stronie firmy Accenture · ~2 minuty

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