O stanowisku

Leads a team of client disputes specialists, overseeing case management and ensuring high-quality resolution standards.

Czy do nas pasujesz?

Proven experience leading a team in a customer service, disputes, or complaints environment.
Strong leadership, coaching, and people management skills.
Excellent analytical and decision-making abilities.
Experience with performance management and reporting.
Deep understanding of client dispute resolution processes and regulatory considerations.

Lead, coach, and develop a team of client disputes specialists.
Monitor team performance against KPIs and quality metrics.
Handle the most complex and sensitive client escalations.
Drive process improvements to enhance dispute resolution efficiency.
Report on team performance, dispute trends, and operational risks to management.

Do negocjacji · IG Group · Kraków

Na stronie firmy IG Group · ~2 minuty