Assistant Manager – Team Leader – Billing & Collection

O stanowisku

Za co będziesz odpowiadać

• Manage the agreed processes end-to-end, including effective client and stakeholder interactions.

• Support the Manager in daily operations, task delegation, scheduling, and ensuring deadlines, SLAs, and company policies are met.

• Mentor, guide, and coach team members, supporting their development through regular 1:1s and ongoing feedback.

• Monitor team performance, provide insights, and drive continuous improvement.

• Support recruitment, training, onboarding, and handle team administration (e.g. annual leave, compliance).

• Collaborate with senior management and Group Projects teams on assigned initiatives, reporting, and data analysis to support decision-making.

Czego chętnie szukamy

• We are searching for an individual who:

• Is an analytical thinker with numeracy (good Excel skills) and problem-solving skills.

• Seeks opportunities to improve processes, leverage technology and other resources to automate/create efficiencies.

• Has experience in portfolio management and demonstrates a strong understanding of end-to-end processes, ensuring alignment across functions and seamless execution.

• Understands the client’s perspective and their challenges, and is able to find win win solutions.

• Has excellent communication skills.

• Takes decisions keeping in mind the organization’s long-term relationships rather than short-term gains.

• Takes ownership of organizational changes, implements strategies, and builds tactical plans to drive the change process.

• Creates growth opportunities for people to learn, plans for succession, and develops the leadership pipeline.

• Communicates fluently in English/ German is a plus.

• Has fundamental understanding of AI tools

Benefity i dodatki

• Unique professional and personal development at one of the pioneer companies in professional insurance support.

• Ongoing professional training – to onboard you for a good start and your further professional development.

• Your own growth training budget - use internal and external development opportunities and take advantage of your own budget.

• LUXMED medical cover for you with full dental care, oncological preventive program and additional mental health support with helpline & individual sessions with a therapist.

• Flexible work hours - depend on project

• 8-hour work time with a lunch break already included - spend the rest of the day doing what is important to you as intended in the #2h4Family program.

• Private life insurance - 80% of the premium is covered by an employer.

• Employee referral program - we appreciate you recommending your friends to join us.

• Additional days off - to celebrate your birthday, moreover, if you want to do volunteer, feel free to do so with some extra days off.

• Integration events - monthly delicious breakfasts, movie nights, board game nights, outdoor events.

• Lively and modern office in the City Centre with parking space for employees.

• A supportive and friendly atmosphere created by passionate people.

• private medical care

• sharing the costs of professional training & courses

• life insurance

• remote work opportunities

• flexible working time

• fruits

• integration events

• dental care