O stanowisku

ABOUT FONIO

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio — from upgrades and add-ons to renewals — working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

What to Expect

fonio.ai

Fonio.ai to jeden z najszybciej rosnących startupów AI w Europie. Zaczęliśmy od telefonicznych asystentów AI, a dziś budujemy nową warstwę komunikacji między firmami a ich klientami. Nasza technologia pomaga automatyzować rozmowy, obsługę zapytań, umawianie spotkań i kwalifikację leadów. Z Fonio korzysta już ponad 6000 firm. Teraz mocno rozwijamy Polskę i szukamy osób, które chcą dołączyć wcześnie, mieć realny wpływ i rosnąć razem z nami.

Profil →

Czy do nas pasujesz?

At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
Experience in upselling, renewals, or expansion revenue across existing customers
Strong product and technology understanding; you're highly AI-savvy
Structured working style, ownership mindset, and customer focus
Native-level Polish, confident in calls, reviews & demos

Czym się zajmiesz

Actively manage existing customer accounts and act as their primary point of contact across the entire customer lifecycle
Continuously increase the value the AI phone assistant delivers, expand use cases, and identify additional potential
Run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how the AI can automate further processes
Own expansion revenue within your customer portfolio, from upgrades and add-ons to renewals, working toward clear monthly and quarterly quotas
Ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term
Bring market feedback back into the team in a structured way
Work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM