Technical Product Advisor with French & Polish – 100% Remote

Job description: - Handle customer inquiries: e-mails and phone calls - Support individual (B2C) and business customers (B2B) - Deal with the following topics: complaints, inquiries regarding post-warranty repairs, and technical issues - Explain non-technical customers how electronics devices work, what is inside the device - Communicate in a friendly, professional, and customer-focused manner to care about the quality of the service - Input data, write quickly and clearly Requirements: - Fluent French (C1/C2) – both written and spoken - Fluent Polish (C2) – both written and spoken - Very good English (B2/C1) – both written and spoken - Technical understanding – interest or knowledge of how electronic devices work - Ability to deal with challenging or disappointed customers in a calm way - Team player, adaptable, and quality-focused with good IT tool skills - Experience in customer service (individual / business customers) Mile widziane: - Interest in a new technology and electronics trends We offer: - Work at home (100% remote from Poland) and IT devices - Full-time position - Dedicated training - we will teach you everything - Development opportunities (Concentrix Academy for the future Team Leaders) - Language online classes for free (Polish and English) - An access to the unlimited courses (Concentrix University, LinkedIn Learning) - Competitions with attractive awards - Be The Best recognition program to appreciate your attitudes and skills - Work with Friends and Earn:…