O stanowisku

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN.We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Senior Operations& Coordination Team Lead is responsible for the end-to-end operations in Supply Chain area within the Centre, across multiple OpCos. The role ensures operational excellence, high level of performance, and continuous improvement, leading the team of Operation and Coordination specialists and driving execution. This role operates within a transformation context, with focus on ensuring stable operational set up, driving standardization and continuous improvement. This job requires to be able to work both in English and French to strongly support our teams in a network organization.

HEINEKEN Kraków

We could go to work but we went to HEINEKEN.HEINEKEN Kraków is a shared service center supporting the processes of the iconic beer brewer across Europe. We specialize in areas such as Digital & Technology, Transport Management, Transformation, Finance & Operational Excellence, also supporting HEINEKEN Global Functions. We prioritize customer satisfaction, ensuring timely deliveries to production sites, prompt customer orders, and the delivery of our flagship golden brew.

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Czy do nas pasujesz?

Minimum bachelor's degree in business, Supply Chain, finance, or related field.
Strong understanding of operational processes orchestration within the Supply chain
Knowledge of Global Business Services or Shared Service environments
Knowledge of KPI frameworks, performance management, and continuous improvement methodologies used to manage

Czym się zajmiesz

Owing the timely execution of the Supply Chain/Finance flows across supported OpCos.
Incoming requests from internal and external stakeholders, processing within internal systems
Managing the right allocation of the resources for fulfilment of stakeholders needs
Ensuring processes are executed in line with global standards, SOPs, and taxonomy.
Driving alignment of ways of working across teams and markets
Owning and delivering against key KPIs
Monitoring performance trends and identifying risks and improvement areas.
Driving corrective actions and performance improvement plans with teams.
Identifying and driving continuous improvements in process efficiency, quality, and customer experience.
Acting as the single operational and tactical contact for OpCos for Supply Chain area
Managing expectations and communication on performance, issues, and priorities.
Collaborating with cross-functional OpCo/HBS teams
Leading, coaching, and developing employees, ensuring clear accountability for operational delivery and people management.
Setting clear performance expectations, objectives, and KPIs for teams aligned with targets.
Fostering high execution culture, driving accountability and seamless end-to-end interactions across functions.
Driving talent management while ensuring business continuity through succession planning.
Minimum bachelor’s degree in business, Supply Chain, finance, or related field.
Strong understanding of operational processes orchestration within the Supply chain
Knowledge of Global Business Services or Shared Service environments
Knowledge of KPI frameworks, performance management, and continuous improvement methodologies used to manage large-scale operations.