About the role

Process Improvement Manager responsible for examining, reworking, and fine-tuning business and customer-facing processes to raise efficiency and service quality.

Requirements

Demonstrated experience in process improvement, lean, or operational excellence roles
Sharp analytical and problem-solving abilities
Background in process mapping and optimization methods
Strong skills in stakeholder management and facilitation
Capable of juggling multiple projects and delivering results
Strong written and verbal communication

Responsibilities

Mapping and reviewing current processes to spot bottlenecks and areas for improvement
Designing and rolling out process improvements together with stakeholders
Setting and tracking process KPIs and reporting on performance
Running workshops and leading change management initiatives
Writing up standard operating procedures and process documentation
Backing a culture of continuous improvement across customer success operations