Mid-Market Implementation Specialist - EMEA (German speaking)

About the role

Hi! I'm Daryl, and I'm the Manager of High Touch (Mid-Market) Implementations at Ashby. One of my favorite things about this team is that we're the first real proof point for a new customer; from day 1, we get the hands-on opportunity to show them why they made the right call switching to Ashby.

The Ashby team has grown rapidly over the last few years, and we're not slowing down: we added more than 2,100 new customers in the last year alone and now support over 5,000 customers, with ARR growing much faster than 100% year over year. We're expecting similarly fast growth this year, and every one of those new customers needs a thoughtful implementation to actually get value out of Ashby. We'll share more details once we meet, but you probably have a good idea as to why we're expanding this team!

We're looking for a Mid-Market Implementation Specialist who excels at leading technically complex, hands on implementation projects for B2B SaaS customers. You'll own each implementation from the moment Sales hands it off through go-live; part project manager, part technical expert, and part trusted advisor to the customer!

Six months in, success looks like carrying a full book of 15-20 active implementations, running each customer relationship on your own (kickoff, timeline, follow-through), independently solving complex configuration and workflow challenges, and handling the normal bumps (a slow-to-respond customer, a…

Responsibilities

1. 1

   Oversee 15-20 active mid-market implementations simultaneously (average implementation timeline of 8-10 weeks), construct each customer's project plan from handoff through go-live, and keep close watch on timelines, obstacles, and follow-up throughout

2. 2

   Become genuinely well versed in the ins and outs of how our products work, enabling you to troubleshoot and advise rather than simply walk through a checklist

3. 3

   Draw on what has worked well for similar customers in the past, challenge assumptions when appropriate, and suggest configurations and workflows that balance customer needs with implementation best practices

4. 4

   Work in close partnership with cross-functional partners across the business, especially Sales and CS to guarantee a seamless customer journey, and Product/Engineering to surface real issues and agree on a path forward

Benefits & perks

• You'll have the time to do things the right way; we place a lot of emphasis on high quality work and avoid quick hacks as much as possible.
• You get to sell a product that our prospects and customers are truly excited about.
• 10-year exercise window for stock options. You shouldn't feel pressure to purchase stock options if you leave Ashby, do it when you feel financially comfortable.
• Unlimited PTO with four weeks recommended per year. Expect "Vacation?" in our one-on-one agenda until you start taking it 😅
• Generous equipment, software, and office furniture budget. Get what you need to be happy and productive!
• $100/month education budget with more expensive items (like conferences) covered with manager approval