O stanowisku

Hey there!

We're Fortuna Entertainment Group, and we’re excited to share why we’re a team worth joining.

Founded in 1990, FEG is a top player in the betting and gaming industry. We proudly serve millions of customers across seven European countries – Czech Republic, Slovakia, Poland, Romania, Croatia, Montenegro, and Lithuania – with our Business Intelligence operations based in India and two hubs in London and Madrid.

FORTUNA

Fortuna online zakłady bukmacherskie Sp. z o.o. to legalnie działająca firma z branży bukmacherskiej, będąca częścią wiodącego operatora gier i zakładów Fortuna Entertainment Group. Firma zapewnia rozrywkę i emocje miłośnikom sportu, oferując zakłady na różnorodne wydarzenia sportowe oraz stawiając na innowacje i wysoką jakość obsługi klientów. Działa na rynku od ponad 30 lat i wyróżnia się zgranym zespołem oraz kulturą feedbacku. Główna siedziba znajduje się w Cieszynie, a firma posiada także oddział w Warszawie. Fortuna oferuje pracę przede wszystkim na umowę o pracę, ze świadczeniami takimi jak dofinansowanie zajęć sportowych, prywatna opieka medyczna, dofinansowanie szkoleń, ubezpieczenie na życie, możliwość pracy zdalnej i wiele innych benefitów.

Profil →

Czy do nas pasujesz?

Experience in product management, customer engagement, CRM, loyalty, retention, or community-focused digital products.
Ability to define product strategy and roadmaps and translate customer insights into actionable initiatives.
Strong understanding of customer engagement, retention, loyalty, and lifecycle principles.
Experience working with customer feedback, research, behavioral data, and product performance metrics.
Commercial mindset with a focus on customer satisfaction, retention, revenue, and customer lifetime value.
Strong analytical, communication, and cross-functional stakeholder management skills.
Fluency in written and spoken English.
Experience in online betting, gaming, gamification, community platforms, or VIP programs is an advantage.
An annual bonus
5 weeks of holiday
Flexible working hours and hybrid working arrangements
An individual career development plan
Meal allowance
Cafeteria Benefit System covering sports, culture, travel, and health
Employee events, well-being programs, and internal activities
Employee Referral Program
An international environment with a stable background
In-house barista, refreshments, and weekly fruit days
Access to internal tools and modern HR processes
Partner discounts with Dr. Max, Datart, Škoda Auto, and others

Czym się zajmiesz

Define and execute the Group customer community and engagement strategy for Sportsbook products.
Build and manage the engagement product roadmap in alignment with the wider Sportsbook strategy and business priorities.
Manage and continuously develop the portfolio of community, engagement, loyalty, and VIP initiatives.
Monitor customer sentiment, feedback, behavior, and industry trends to identify product improvements and commercial opportunities.
Translate customer insights into clear product requirements and actionable recommendations for Product, Trading, CRM, and Marketing teams.
Define and monitor engagement, retention, satisfaction, player activity, customer lifetime value, and revenue-related success metrics.
Evaluate the performance and customer experience of existing products and initiatives and recommend further improvements.
Conduct competitor and market analysis to ensure our engagement proposition remains relevant and competitive.
Collaborate on customer communication, promotion, and activation strategies across different Sportsbook channels and markets.
Ensure that community and engagement initiatives comply with applicable regulatory and responsible gaming requirements.

Benefity i zalety

You’ll be part of a team that embraces bold ideas and delivers on its promises. We’re committed to providing exceptional betting and gaming experiences tailored to our customers’ needs, bringing fun and games to them. We also know that behind these experiences is a great team, which is why we…

Where We Work?

Our vibrant Prague office, located in the modern Churchill II building, is where work meets fun! Enjoy perks like our very own barista, 24/7 company gym, a game room, and a relaxed atmosphere where colleagues are as friendly as they are skilled.

Current Opportunity

Right now, we’re seeking a Group Engagement Product Manager - Maternity Leave coverage to join our Sportsbook team in Prague.

In this role, you will own and develop the Sportsbook customer community and engagement strategy across FEG markets. Your goal will be to strengthen customer participation, loyalty, retention, and advocacy while helping us build engaging and commercially successful Sportsbook products.

You will act as the voice of the customer within the organization, transforming player feedback, customer sentiment, behavioral data, and market trends into actionable product and business initiatives. Working closely with Product, Trading, CRM, Marketing, and other stakeholders, you will ensure…

You will also define what successful customer engagement looks like, monitor its impact on player activity, satisfaction, retention, customer lifetime value, and revenue, and continuously identify new opportunities to grow and improve our Sportsbook ecosystem.