O stanowisku
Twój zakres obowiązków - Ensure that the EUC roadmap is defined and that any technology deployment or change is successful and optimised - Manage service transitions between service providers, including handover/takeover of operational responsibilities and coordination of Service Transition activities - Guide architecture and technology solutions underpinning endpoints infrastructure - Deliver a high performing continuously improving end user experience as part of Digital Workplace - Accountable for the End User Computing service and availability; deliver ongoing support and maintenance of the Product through a partner-led outsourced team - Act as an escalation point for technical teams and provide guidance and hands on expertise - Collaborate with colleagues, customers, vendors and other parties to understand and develop solutions; work closely with Cyber, Procurement and Privacy teams to ensure compliance - Develop understanding of existing technology, vendors, systems and processes and provide practical improvement solutions - Act as owner and focal point for the internal product used by over 35k+ employees and partners - Define the product roadmap and required capabilities - Create, review and/or approve design changes in the technical domain - Lead and manage the outsourced support team for support and maintenance - Manage the EUC area against agreed budgets for licensing and support costs; work with finance and procurement on contract renewals and changes - Manage the…
Czy do nas pasujesz?
At least 5 years of technical IT experience
A minimum of 5 years of hands on experience with MS Intune at scale (more than 10k users)
Solid knowledge of Windows 10/11, Windows Autopilot, Microsoft 365 Apps, and Entra ID (Azure AD)
Experience of working inside global organizations and coordinating external support teams
Deployment and management of Windows 10/11 across large, geographically spread organizations (15k devices or more) (preferable)
Deployment and management of Microsoft 365 Apps through MS Intune/Office Portal (preferable)
Windows deployment through Autopilot (preferable)
Understanding of licensing approaches and user licensing SKUs (preferable)
Identity and application access (Active Directory / Azure AD)
Experience of working in remote/virtual global teams
Experience of managing outsourced/offshore project and support teams
Fluent English written and spoken
Process and ITIL documentation requirements
Key Skills: Autopilot, EntraID/AzureID, Intune, Microsoft365Apps, Windows10
Previous experience of GxP environments
Organizational migration, divestment, or deployment experience
Experience of working in GxP-regulated environments and taking part in migration projects or large-scale organizational transformations
Czym się zajmiesz
Make sure the EUC roadmap is clearly defined and that every technology deployment or change is delivered successfully and well optimised
Oversee service transitions between different service providers, covering handover and takeover of operational duties as well as coordination of Service Transition activities
Direct the architecture and technology solutions that support the endpoints infrastructure
Ensure Digital Workplace delivers a high performing end user experience that keeps improving
Own the End User Computing service and its availability, delivering ongoing support and maintenance of the Product through a partner-led outsourced team
Serve as an escalation point for technical teams, giving guidance and practical hands on expertise
Work together with colleagues, customers, vendors and other parties to understand needs and develop solutions, partnering closely with Cyber, Procurement and Privacy teams to maintain compliance
Build a solid understanding of the existing technology, vendors, systems and processes and propose practical improvement solutions
Act as owner and focal point for the internal product used by over 35k+ employees and partners
Set out the product roadmap and the capabilities it requires
Produce, review and approve design changes within the technical domain
Lead and run the outsourced support team that provides support and maintenance
Keep the EUC area within the agreed budgets for licensing and support costs, working with finance and procurement on contract renewals and changes
Ensure the outsourced partner meets contractual obligations and stays within cost
Handle subscriptions to optimise costs within the Enterprise Agreement
Follow architecture and technology governance processes, and lead or facilitate the creation of standards and best practices in the EUC domain
Present detailed technical information to a wide range of audiences
Take part in evaluating and selecting configurations, solutions or products, including vendor and product evaluations
Put analysis, research and problem-solving skills to work across a variety of systems and situations
Benefity i zalety
Brzmi jak oferta dla Ciebie?
Do negocjacji · Square One Resources
Na stronie firmy Square One Resources · ~2 minuty
Więcej ofert w firmie Square One Resources
Podobne oferty z kategorii: Operations
