SBM LIFE SCIENCE SP. Z O.O.

Customer Service Specialist - speaking Dutch & English

SBM LIFE SCIENCE SP. Z O.O.·Polska

Customer Success

O stanowisku

Twój zakres obowiązków - Manage Dutch & Polish customers' orders, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter. - Dutch Customers' Order Management - enter orders in ERP-system (SAGE) and issue invoices, by: - 🌱Reviewing orders for accuracy and completion - 🌱Organizing workflow to meet customer times frames - 🌱Perform on time invoicing of customer orders - Dutch Customers' Claims - handle and resolve, by - 🌱Providing prompt and accurate response to claims inquiries.

Za co będziesz odpowiadać

  • Manage Dutch & Polish customers' orders, invoices and claims, in compliance with the terms and conditions of sales, as well as take care of after-sales activities, in order to ensure optimal logistics to the customers for the products of SBM Life Science on assigned perimeter.

  • Dutch Customers' Order Management - enter orders in ERP-system (SAGE) and issue invoices, by:

  • 🌱Reviewing orders for accuracy and completion

  • 🌱Organizing workflow to meet customer times frames

  • 🌱Perform on time invoicing of customer orders

  • Dutch Customers' Claims - handle and resolve, by

  • 🌱Providing prompt and accurate response to claims inquiries.

  • 🌱Investigating invoice errors, incorrect or damaged goods sometimes with input from 3PL

  • 🌱Registering claims in SAGE database

  • 🌱Issuing credit notes

  • Dutch Customers' Data and Sales Support - manage customer information and support sales organization in administrative customer communications, by:

  • 🌱Setting up new customers accounts

  • 🌱Performing customer verifications

  • 🌱Updating and maintaining customer accounts and price lists

  • 🌱Communicating product related information and updating external databases

Czego chętnie szukamy

  • REQUIREMENTS

  • 🌿Very good command of Dutch and English, written and spoken

  • 🌿Min. 3 years of experience at similar position

  • 🌿Strong command of MS Excel

  • 🌿Power BI / ERP system - will be an asset

  • DESIRED PERSONAL PROFILE

  • 🌿Customer and service oriented, proactive approach (towards external & internal environment)

  • 🌿Can do attitude - natural attitude of searching for solutions

  • 🌿Details, process and structure oriented approach

  • 🌿Ability to communicating efficiently via phone

  • 🌿Team player with sense of humor :)

Benefity i dodatki

  • In Warsaw we are a small team up to 20 people, we work very cross-functionally, taking the advantage of learning new things, through experience. We are a part of bigger cluster called "North", closely cooperating with colleagues from other geographies like Netherlands, UK, Nordics and CEE.

  • That brings following benefits:

  • 🌿Diverse International Team: Collaborate and grow within a vibrant team, gaining unique perspectives and experiences that enrich your journey.

  • 🌿Daily Use of foreign languages: Immerse yourself in a multilingual environment, enhancing your language skills and global communication capabilities on a daily basis.

  • 🌿Strong Working Culture: Join a company built on values of respect and excellence, where high standards and a supportive environment foster your success.

  • 🌿Continuous Learning and Development: Fuel your growth with daily opportunities for learning new things and unlocking your full potential in a dynamic work setting.

  • 🌿Easy access of the office: come here by public transport (metro, tram or bus) or use the parking if needed. Beautifull view on Warsaw from 18th floor is a cherry on the top.

  • private medical care

  • sharing the costs of foreign language classes

  • life insurance

  • mobile phone available for private use

  • no dress code

  • holiday funds