About the role
A Customer Experience Associate (German) is responsible for providing exceptional support to German-speaking clients, ensuring their inquiries and issues are resolved efficiently and professionally.
Do you fit?
Fluent in German and English, both written and spoken
Previous experience in customer service, client support, or a similar role
Strong problem-solving skills and attention to detail
Excellent communication and interpersonal skills
Ability to work in a fast-paced environment and manage multiple priorities
Proficiency with CRM software and standard office applications
What you'll own
Respond to customer inquiries via phone, email, and live chat in German and English
Resolve client issues related to account management, trading platforms, and financial products
Provide accurate information about company services, products, and policies
Document all customer interactions and maintain detailed records in the CRM system
Collaborate with internal teams to escalate and resolve complex client issues
Identify opportunities to improve customer satisfaction and streamline support processes
Sound like you?
Negotiable · IG Group · Kraków
On IG Group's website · ~2 minutes
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