O stanowisku

The project is delivered for Frontex, the European Border and Coast Guard Agency, as part of its Enterprise Software Platforms Portfolio, supporting the automation of business processes and improving communication and collaboration through applications, tools, Intranet and Extranet solutions based mainly on SharePoint and ServiceNow. The portfolio supports various Frontex divisions, including HR, Legal, ETIAS, Equipment, Logistics and Operations, with multiple projects and products being continuously developed and implemented in a growing and demanding environment.

Britenet

Britenet to europejska firma działająca od ponad 18 lat, tworząca światowej klasy rozwiązania programistyczne. Firma wspiera innowacje, różnorodność i kreatywność, oferując międzynarodowe środowisko pracy. Specjalizuje się w usługach software outsourcing oraz tworzeniu oprogramowania, angażując ponad 501 pracowników w Warszawie oraz w sześciu innych lokalizacjach. W zespole Britenet panuje pasja, ambicja i współpraca, które wspomagają kreowanie wyjątkowych pomysłów.

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Czy do nas pasujesz?

Had role of the BA for a large-scale project (above 1 year duration and over €1M budget) of deployment enterprise resource planning system
Experienced in analysis of the following business processes: Logistics, Warehouse Management, Asset Management, Fleet Management, Financial Management, Legal, HR, Project Management
Experienced in business (and optionally system) analysis considering capabilities of the Service Now platform (custom/scoped applications and standard Service Now modules): ITSM (Hardware Asset Management, CMDB), SecOps, Customer Service Management, Enterprise Assets Management, Strategic Porfolio…
Possess at least one valid ServiceNow certificate: Certified System Adminitstrator, Citizen Developer, ServiceNow Certified Implementation Specialist or other relevant issued by ServiceNow.

Czym się zajmiesz

Models and documents value chain/streams, business processes, roles, capabilities and data.
Elicits and analyses business needs, requirements and user stories
Supports business experts and product owners during definition of requirements and software development
Maintains and tracks requirements/user stories in systems lifecycle
Transfers business, users and technical needs into business requirements specification
Maps business goals, project benefits, priorities, components, system features
Analyses available systems
Supports identification of options for potential solutions
Supports preparation of business cases and feasibility studies
Contributes to systems design, testing, quality assurance, change management.
Responsible for designing, validating, and testing business processes for achieving business process excellence
Responsible for taking a holistic approach in the planning and managing of a programmes for continuous improvements of business processes
Collaborates with owners of end-to-end processes to continually seek out process improvements
Identifies opportunities for business process improvement leading to improved customer service, lower costs, or higher revenue (effectiveness and efficiency gains)
Communicates project objectives, business case, requirements, and scope to all stakeholders, in order to better provide rapid responses to business needs
Quantitatively analyses business processes, performing cost-benefit and what-if analysis
Plans organizational changes process
Implements performance monitoring systems for business processes
Supports business users in developing strategic and tactical plans (e.g. sector strategies, implementation plans etc.)