About the role
A B2B Support Specialist provides dedicated assistance to business clients, ensuring smooth operations and resolving issues related to products or services.
Do you fit?
Proven experience in customer support, preferably in a B2B environment
Strong communication and problem-solving skills
Familiarity with CRM software and ticketing systems
Ability to work independently and manage multiple client accounts
Excellent organizational skills and attention to detail
Fluency in English; additional languages are a plus
What you'll own
Respond to inquiries from business clients via email, phone, or chat in a timely and professional manner
Troubleshoot and resolve technical or account-related issues for B2B customers
Collaborate with internal teams such as sales, product, and logistics to address client needs
Maintain detailed records of customer interactions and resolutions in a CRM system
Identify recurring issues and provide feedback to improve products or processes
Onboard new business clients and guide them through setup and usage
Sound like you?
Negotiable · Displate
On Displate's website · ~2 minutes
