Specialist - Client Managed Services - Business Services

About the role

The Client Managed Services Specialist helps business clients by providing continuous service management, keeping an eye on how services perform, and serving as a main operational point of contact for routine client needs. The position centers on sustaining solid client relationships and making sure managed services run without disruption.

Requirements

• A bachelor's degree or comparable hands-on experience in business, finance, or a similar discipline

• Background in client services, account management, or managed services positions

• Strong organizational abilities, with the capacity to juggle several clients and priorities at the same time

• Very good written and verbal communication abilities, including the skill to put together clear reports

• An analytical outlook with a working knowledge of tracking service levels and performance metrics

• A customer-first mindset paired with solid problem-solving skills

Responsibilities

1. 1

   Act as the main operational point of contact for your assigned business clients, responding to everyday questions and service requests

2. 2

   Keep track of how services are performing, follow key metrics, and put together regular reports for both clients and internal teams

3. 3

   Work together with technical teams on incident and problem handling to drive quick fixes and keep clients informed

4. 4

   Help bring new clients on board, covering service setup, documentation, and the transfer of knowledge

5. 5

   Spot ways to make service quality, efficiency, and client satisfaction better

6. 6

   Keep client records, service documentation, and process documentation up to date in internal systems