Global Supply Chain & Customer Service Specialist (m/f/d)

About the role

The Global Supply Chain & Customer Service Specialist is responsible for managing end-to-end order processing and ensuring seamless coordination between customers, supply chain operations, and logistics partners. The role serves as the key point of contact for customer requests and drives operational excellence across the order fulfillment cycle.

Requirements

• Bachelor's degree in supply chain management, logistics, business administration, or a related field

• Professional experience in customer service, order management, or supply chain operations

• Strong analytical skills with proficiency in data processing and reporting tools

• Excellent communication and stakeholder management skills in an international environment

• Fluency in English, both written and spoken

• Ability to manage multiple priorities in a fast-paced, cross-functional setting

Responsibilities

1. 1

   Process and manage customer orders accurately from receipt through delivery, ensuring adherence to agreed service levels

2. 2

   Serve as the primary contact for customer inquiries, resolving issues related to order status, deliveries, and documentation in a timely manner

3. 3

   Coordinate with internal supply chain, planning, and logistics teams to ensure on-time and in-full order fulfillment

4. 4

   Monitor shipment execution and proactively communicate potential delays or disruptions to relevant stakeholders

5. 5

   Maintain accurate records in supply chain and order management systems, and generate regular performance and service reports

6. 6

   Identify and drive continuous improvement initiatives to enhance customer service processes and supply chain efficiency