Support Engineer – Nasdaq Market Surveillance

About the role

Nasdaq is hiring a Support Engineer for its Market Surveillance division to offer technical assistance and keep market surveillance systems running smoothly for exchange and regulatory clients.

Requirements

• Bachelor’s degree in computer science, information technology, engineering or comparable hands‑on experience

• Background in a technical or production support role within financial services or trading systems

• Good grasp of Linux and Windows operating systems, basic networking concepts and SQL databases

• Knowledge of trading and market data concepts with an interest in market regulation and surveillance

• Excellent troubleshooting, analytical and English communication abilities

• Capacity to work in a shift‑based support model and handle several tasks at once

Responsibilities

1. 1

   Deliver second‑line technical assistance to exchange and regulatory users of Nasdaq Market Surveillance solutions

2. 2

   Identify, recreate and resolve technical problems concerning platform features, data ingestion and alert creation

3. 3

   Hand off complicated defects to development and product teams and stay involved until the issue is fixed

4. 4

   Track system health and act on incidents within the agreed service level commitments

5. 5

   Record support tickets, root‑cause analyses and outcomes in the case management tool

6. 6

   Take part in release testing and confirm that new platform releases satisfy functional and performance criteria