About the role
Consultant specializing in service and aftersales operations, helping client organizations make their service processes more effective. Drives better customer satisfaction and service efficiency through process improvements and technology support.
Do you fit?
Experience in service management, aftersales operations, or customer service consulting
Familiarity with service management frameworks and industry best practices
Strong analytical skills with a track record of turning data into practical insights
Excellent communication and presentation skills when working with clients
Able to work well in teams that span different functions
Prior experience with service management tools and platforms is a plus
What you'll own
Review existing service and aftersales operations to find areas for improvement
Shape and propose service process changes that support client business goals
Help roll out service management tools and platforms
Build service level frameworks, workflows, and performance measures
Work with teams across the organization to keep service delivery smooth
Put together reports and presentations to share findings and suggestions with stakeholders
Sound like you?
Negotiable · Accenture · Warsaw
On Accenture's website · ~2 minutes
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