Retail Area Manager

About the role

Join Tylko, Where Design Meets Technology. Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production. With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new stan

Requirements

• What we're looking for

• 5+ years of experience in multi-site retail sales management (B2C, face-to-face) with full accountability for targets

• Proven track record in leading and developing Store Managers and store teams across multiple locations

• Strong commercial analytics skills with the ability to interpret conversion, traffic, and margin mix data

• Understanding of how online and offline channels influence each other

• Comfortable with data and open to using AI tools for reporting and analysis - we'll support you

• Fluency in English (C1)

• Fluency in Polish (C1)

• Working in our Warsaw office & travelling across our European locations

• Nice to have: hands-on experience at the intersection of retail and e-commerce; experience in premium or high-ticket retail (furniture, design, electronics, luxury).

• Ready to Design the Future with Us?

Responsibilities

1. 1

   Take full ownership of sales results across our stores, kiosks, and partner showrooms, covering targets, conversion, and average order value, and act on those numbers every week

2. 2

   Coach, lead, and develop Store Managers, and through them the shop floor teams, including performance management and hiring

3. 3

   Be present in our stores regularly to coach selling, not just to review reports

4. 4

   Create scalable sales standards and customer journeys that deliver a consistent Tylko experience across all locations

5. 5

   Design onboarding programs and career paths that help retail talent thrive and grow with us

6. 6

   Work with the CBO to shape incentive and bonus schemes, making sure they support performance and are paid accurately and on time

7. 7

   Plan and track retail budgets, covering people costs and local promotional spend

8. 8

   Collaborate across functions with e-commerce, marketing, and customer care to boost commercial performance and the customer experience

9. 9

   Put together staffing and hiring plans so our teams are ready to back new market openings

Benefits & perks

• One bonus day off every month, on top of regular days off
• Comprehensive healthcare
• Multisport card
• A generous discount on all Tylko products
• A dog-friendly office!