IT Support & Automation Specialist

About the role

Join Tylko, Where Design Meets Technology

Founded in Warsaw, Poland, in 2015, Tylko is redefining how we design, shop for, and experience furniture. Frustrated by mass-produced, one-size-fits-all solutions, the team created something smarter: bespoke storage that balances cutting-edge technology, premium craftsmanship, and sustainable production.

With millimetre-perfect precision, every piece is made-to-order and crafted locally, minimising waste and maximising longevity. The result? A new standard in furniture – one that fits your space, your style, and your life.

Why It Matters

We’re not …

Requirements

• What we’re looking for

• Solid experience in L1 and L2 IT support, including hands-on work with users, devices and access

• Advanced troubleshooting across Windows, macOS and networks (VPN, Wi-Fi)

• Strong administrative experience with SaaS platforms such as Google Workspace, Atlassian and Slack

• Hands-on experience building automations in n8n, Make, Zapier or similar tools that are used in day-to-day work

• Working knowledge of APIs, webhooks and SaaS integrations

• Basic scripting skills (e.g. PowerShell or Python) to automate admin tasks

• Experience designing self-service processes or user-facing knowledge bases

• Fluent Polish and good command of English

• Working in our Warsaw office 3 days a week

• Nice to have

• Experience with LLM-based workflows or first AI agents

• Knowledge of identity and access management (IAM)

• Python or JavaScript beyond the basics

• Experience measuring the impact of automations, e.g. time saved

• Experience building your own AI workflows, prompts, skills, or automations that others could reuse

• And last but not least, we're looking for someone who is

• Ambitious to grow towards automation and AI, while staying hands-on in day-to-day support

• Proactive and automation-minded, with a habit of asking "why does this keep happening?"

• Analytical, able to break a process into steps and simplify it before automating

Responsibilities

1. 1

   Own complex L2 issues across hardware, software and networks as the team's escalation point

2. 2

   Step in on L1 requests as backup when needed, staying hands-on in everyday support

3. 3

   Design and build automations and integrations in tools like n8n, Make or Zapier, using APIs, webhooks and scripting, and turn them into reusable patterns

4. 4

   Automate provisioning and de-provisioning across onboarding and offboarding workflows

5. 5

   Analyse support trends to find root causes and turn recurring requests into self-service or automated solutions

6. 6

   Explore where AI can take your automations further, starting with simple, practical use cases

7. 7

   Administer and secure SaaS applications, including accounts, licences and permissions, in line with security policies for identity, access and devices

8. 8

   Advise teammates on technical issues and share know-how through runbooks and documentation

Benefits & perks

• One Extra Day Off every month – because balance matters
• Private healthcare – take care of yourself, not just your inbox
• Sports card – move, sweat, repeat
• Tylko discount – design your dream home, at a dream price
• Regular team get-togethers – we're serious about our memes and our integration events
• Dog-friendly office – four-legged coworkers welcome
• Best-in-class AI tools and time to master them – a modern, full AI stack, and real space to learn it; we invest in your fluency, not just your inbox