Product Owner/-ka - Contact Center Systems

About the role

Product Owner position responsible for steering the backlog and roadmap of contact center systems, making sure solutions address business and customer needs.

Requirements

• Experience as a Product Owner or in a similar product management role

• Strong understanding of agile methodologies and backlog management

• Knowledge of contact center systems or customer service operations is a

• Excellent communication and stakeholder management skills

• Analytical thinking and ability to prioritize effectively

• Good command of English

Responsibilities

1. 1

   Own and prioritize the product backlog for contact center systems

2. 2

   Gather and translate business needs into user stories and acceptance criteria

3. 3

   Collaborate with development, QA, and business teams during delivery

4. 4

   Define and communicate the product vision and roadmap to stakeholders

5. 5

   Monitor product performance and gather feedback for continuous improvement

6. 6

   Ensure delivered features meet quality and business expectations