IT Support Agent (with Swedish)

About the role

IT Support Agent providing technical assistance to end users in Swedish and English, resolving incidents and supporting day-to-day IT operations.

Requirements

• Fluency in Swedish and English

• Customer service orientation

• Basic knowledge of Windows, Office 365, and IT troubleshooting

• Strong communication and problem-solving skills

• Previous helpdesk or service desk experience is a

Responsibilities

1. 1

   Handle inbound support requests via phone, chat, and email

2. 2

   Troubleshoot hardware, software, and access issues

3. 3

   Log and categorize incidents in the ticketing system

4. 4

   Escalate complex issues to appropriate technical teams

5. 5

   Follow documented procedures and knowledge base articles