Hire To Retire Coordinator with Czech/Slovak/Hungarian

About the role

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

The Hire To Retire Coordinator is responsible for executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality HR services and maintaining data accuracy.

Responsibilities

1. 1

   resolving complex Tier 2 HTR requests, tickets, and cases

2. 2

   using analytics tools to track HR metrics and support decisions

3. 3

   monitoring SLAs and escalating breaches

4. 4

   ensuring privacy, compliance, first-time-right and four-eye checks

5. 5

   confirming complex employment data changes (promotions, demotions, off-cycle changes)

6. 6

   managing organizational structure changes and master data updates

7. 7

   handling onboarding, assignments and end-of-employment administration

8. 8

   managing complex leave and absence cases

9. 9

   processing employee exits and ensuring documentation accuracy

10. 10

    preparing and reviewing high criticality documents and approvals

11. 11

    maintaining records for audit and compliance requirements

12. 12

    maintaining People Function knowledge base, FAQs and HTR documentation

13. 13

    contributing to HBS Knowledge Management and process improvements

14. 14

    partnering with stakeholders to address HR needs

15. 15

    collaborating with team members for consistent process execution

16. 16

    identifying issues and supporting process standardisation

17. 17

    using SAP SuccessFactors and related tools to reduce manual work

18. 18

    managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

19. 19

    3 years of relevant experience in handling complex lifecycle or organizational data processes, serving as a point of escalation for HTR colleagues, onboarding new joiners in HTR team, proposing CPI initiatives to automate and improve quality of HTR tasks

20. 20

    Bachelor’s degree in human resources, business administration or a related field