GSC & CUSTOMER SERVICE SPECIALIST

About the role

At JTI we celebrate differences, and everyone truly belongs. 46,000 people from all over the world are continuously building their unique success story with us. 83% of employees feel happy working at JTI.

To make a difference with us, all you need to do is bring your human best.

What will your story be? Apply now!

Learn more: jti.com

Local applicants welcome.

Department: Global Supply Chain

Role: Global Supply Chain & Customer Service Specialist (m/f/d)

Reporting to: Global Supply Chain & Customer Service Team Lead

Contact: Katarzyna Stefańska, Agata Gadzinowska

Please apply till November 7, 2026

Global Supply Chain & Customer Service Specialist (m/f/d)

As a Global Supply Chain & Customer Service Specialist, you will support end‑to‑end operations within the GBS scope, ensuring timely and accurate supply of finished, semi‑finished, and raw materials to JTI Markets and 3rd Party Partners. You’ll work closely with factories, suppliers, logistics partners, Finance, R&D, Markets, and other teams to keep our supply chain running smoothly.

You will handle Customer Service and Supply Chain activities in SAP ECC, IBP, and Transportation modules, providing reliable operational support and ensuring on‑time, in‑full delivery and billing for assigned Markets and Customers. Acting as a key link between internal and external stakeholders, you’ll help maintain seamless product flow and uphold JTI standards across all processes.

Currently, we have five hiring…

Requirements

• High School Diploma and/or Commercial Diploma

• 3-5 years of experience in Supply Chain and Customer Service in a multinational company. At least 12 months in a GSC&CS Associate role

• Proficient in English (written & spoken). Additional language(s) such as French or Spanish is an asset

• SAP Hana experience or other ERP

• Logistics knowledge

• Familiarity with Microsoft Office (Excel, Word, and PowerPoint)

• Excellent organizational skills and the ability to manage multiple tasks and projects simultaneously.

• Competitive pay and attractive annual bonus

• On-going development opportunities in a multinational environment, a wide variety of projects, ambitious goals and independence in achieving them. Promoting from within culture

• Freedom with responsibility (we trust your competencies, ability to manage your time and your scope of work)

• Flexibility in terms of work arrangements (work from office or from home)

• Employee pension and savings programs

• JTI Family Leave Benefit – including extended paid paternity leave and fully paid maternity leave

• Wide variety of trainings, webinars and professional courses on our e-learning platforms, including sponsored certification programs (for employees fulfilling the admission criteria)

• Modern office with traditions (Art Norblin Factory) in a convenient location, equipped with a library, mindfulness zone, spacious kitchen, garden terrace, massage chairs and underground bicycle parking

• Working in a diverse and inclusive organization of 43 different nationalities

Responsibilities

1. 1

   Coordinate the phase-in and phase-out of the portfolio for designated markets/customers/factories

2. 2

   Process Sales and Purchase Orders within SAP ECC/IBP, ensuring all parameters are accurate and completed in a timely manner for detailed order output

3. 3

   Ensure continuous supply and process shipments of commodities minimizing write-offs based on the customer's requirements in collaboration with factories, suppliers, freight forwarders, carriers and warehouses resulting in order fulfilment

4. 4

   Collaborate with Finance for any related to Accounts Receivable/Accounts Payable matters and month /quarter/year-end closing

5. 5

   Liaise with forwarders/carriers for transport document establishment

6. 6

   Build company service-related purchase orders as recorded.

Benefits & perks

• Private medical care (various options to choose) and life insurance
• Multisport card, foreign languages classes