About the role
Twój zakres obowiązków
Respond to customer inquiries via phone, chat, and email, ensuring a friendly and professional experience.
Help customers navigate any travel difficulties, ensuring they receive support every step of the way.
Facilitate changes to reservations, including adjustments to travel dates, destinations, and personal information.
Provide insightful information to partners regarding flights, products, prices, fare rules, and online services, contributing to overall client success.
Efficiently handle requests for cancellations and refunds, with a strong emphasis on customer satisfaction.
Wymagania
Russian C1 and English B2 (both spoken and written).
Calm and well-organized – you feel great in fast-paced environment, constant change gives you energy.
Team player with great attitude with the ability to work independently.
Excellent technical skills (MS Office, Browsers, general computer skills).
Positive energy, enjoy communicating with customers and colleagues.
Mile widziane
Previous experience in Customer service, digital service platforms and CRM tools
To oferujemy
Stability & Benefits: A solid foundation of full-time employment with competitive perks awaits you.
Dynamic Workspace: Our vibrant Katowice office is your launchpad, equipped for success and growth.
Comprehensive Training: Dive into hands-on training, preparing you for every customer interaction.
Supportive Team: Join an international family that values your contribution and fosters your professional development.
Growth Opportunities: Climb the career ladder or explore new roles within the company. We believe in nurturing talent from within.
Benefity
sharing the costs of sports activities
private medical care
flexible working time
fruits
integration events
no dress code
coffee / tea
employee referral program
Do you fit?
Russian C1 and English B2 (both spoken and written).
Calm and well-organized, you feel great in fast-paced environment, constant change gives you energy.
Team player with great attitude with the ability to work independently.
Excellent technical skills (MS Office, Browsers, general computer skills).
Positive energy, enjoy communicating with customers and colleagues.
Previous experience in Customer service, digital service platforms and CRM tools
What you'll own
Respond to customer inquiries via phone, chat, and email, ensuring a friendly and professional experience.
Help customers navigate any travel difficulties, ensuring they receive support every step of the way.
Facilitate changes to reservations, including adjustments to travel dates, destinations, and personal information.
Provide insightful information to partners regarding flights, products, prices, fare rules, and online services, contributing to overall client success.
Efficiently handle requests for cancellations and refunds, with a strong emphasis on customer satisfaction.
Benefits & perks
Sound like you?
Negotiable · Concentrix CVG International
On Concentrix CVG International's website · ~2 minutes
More jobs at Concentrix CVG International
