About the role
Hi, I'm Jace Talamantes jace@ashbyhq.com. I founded Ashby's Customer Education function in 2025 and now lead the team. I am excited to be hiring a Customer Education Program Manager, Live Learning!
Our team is built on a simple belief: Ashby Academy should feel like every customer's personal CSM. Regardless of tier or team size, every Ashby customer deserves content that meets them where they are — practical, accurate, and genuinely useful. That standard shapes everything we build, and it's what's driven the development of our growing Academy courses, webinar program, and playbook library. We have ambitions to expand both the depth of our content and the formats we deliver it in, and this hire is a meaningful part of getting there.
As our first dedicated live-learning hire, you’ll help define what this program becomes and build the practices that make it work. Our Startup Customer Success and Recruiting Operations Consulting teams already run live sessions that customers value. You’ll lead how those experiences should come together, bring a point of view on where we should invest next, and define what great live learning at Ashby should feel like.
This role needs both vision and execution. You’ll shape the direction and stay close to the work: planning the calendar, simplifying registration, developing a workshop with an expert, coaching presenters, and hosting selected sessions yourself. You should be as interested in getting next week’s session right as you are in…
What you'll own
Own the Customer Success live-learning program, bringing existing programs together under a shared calendar, planning process, and consistent customer experience. Establish a clear process for evaluating, prioritizing, and developing new ideas.
Make sessions easier to run. Own registration, reminders, session setup, presenter preparation, live production, surveys, follow-up, and recording handoffs. Build reusable templates and clear operating practices that reduce repeated work.
Design learning around customer needs. Partner with presenters and Customer Education Program Managers to define the audience, intended outcome, format, and supporting resources. Develop session outlines, exercises, facilitator guides, and other materials that help customers apply what they learn.
Help experts become effective presenters. Define what a high-quality session looks like, run rehearsals, coach presenters, and improve how sessions handle questions, participation, pacing, and mixed experience levels.
Host and facilitate selected sessions. Lead or co-facilitate learning where it serves the program, moderate questions and activities, model effective teaching, and help test new formats. Build a program that supports multiple presenters rather than depending on you to teach every session.
Own the live-learning recording library. Make useful sessions easy to find and learn from after the live event. Decide what to publish, how to organize it, and when to refresh or retire it. Partner with Academy operations on publishing and with presenters and CEPMs on accuracy, supporting…
Make sessions easy to discover and join. Work with Marketing on the website experience, audience communications, packaging, and connections to broader programs. Give customers a clear way to find the right session and their next learning step.
Measure and improve the program. Track registration, attendance, engagement, learner feedback, and operational effort. Define the product behavior each program is intended to support and work with partners to assess whether customers take action.
Expand deliberately. Use customer needs and program evidence to recommend additional audiences and formats, including onboarding sessions, RecOps clinics, applied workshops, and customer spotlights.
Startup CSMs and RecOps consultants will continue to lead the subject-matter content and delivery for their audiences. You’ll partner with them on learning design, preparation, and quality while owning the overall program and its operations.
You’ll work together with Customer Education Program Managers to decide where live learning fits and how it connects with existing courses, playbooks, and release education.
Marketing will partner on website presence, promotion, packaging, and broader program alignment. Operations and systems partners will support platform setup and integrations. You’ll define program requirements and work with those partners to improve workflows.
This role focuses on scalable customer learning. Individual customer training and consulting engagements remain with the teams responsible for those services.
Bring Startup and RecOps sessions into one coordinated calendar with a consistent registration and follow-up experience.
Turn a presentation-heavy session into a workshop where customers practice a workflow and receive feedback.
Create a presenter kit with an outline, rehearsal checklist, production plan, and guidance for handling questions.
Work with Marketing and Event Ops to simplify webinar setup and connect registration and attendance data with our reporting.
Package a useful session into a recording, a short practical resource, and a clear next step in Academy.
Review a series with strong attendance but limited follow-through and recommend what to change before running it again.
You’ve owned recurring live education or a comparable customer-facing program and can show how you made it more useful, reliable, or scalable.
Benefits & perks
Sound like you?
Negotiable · Ashby
On Ashby's website · ~2 minutes