About the role
Responsibilities: - Providing customer service in Italian (C1) for a popular online store and maintaining the highest quality of customer service in line with project standards. - Effective customer contact via live chat, telephone, and email.
Do you fit?
Experience in telephone customer service or similar work is a plus.
Fluent in Italian (C1), both verbal and written.
Minimum English language proficiency. B2 level for team communication.
Excellent interpersonal skills and multitasking.
Ability to work independently and in a team.
Motivation and willingness to work and learn.
Excellent computer skills and MS Office skills.
What you'll own
Providing customer service in Italian (C1) for a popular online store and maintaining the highest quality of customer service in line with project standards.
Effective customer contact via live chat, telephone, and email.
Positive, empathetic, and professional approach to customers.
Providing reliable and accurate information in response to customer questions and concerns.
Active communication within the team and support for team members.
Pre-sales and post-sales customer service.
Maintaining high-quality customer service.
Benefits & perks
Sound like you?
6 500–6 500 zł · Concentrix CVG International · Lublin
On Concentrix CVG International's website · ~2 minutes
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