About the role

Twój zakres obowiązków - Are you interested in customer communication, CRM tools, and automations? As a CRM Automation Manager – Tools & Data, you will become the expert for our CRM platform, improve processes with AI, and help shape our CRM strategy through data-driven insights.

Limango

At limango, we've been in e-commerce for over 18 years. Together with our platforms in the Netherlands, Germany, and Austria, we are proud to be part of the OTTO Group, one of Europe’s leading e-commerce players. We're the shopping platform with the biggest selection of products for the whole family! We work and play together. We value work-life balance and create a culture of respect, trust, and equality. If you're looking for a company that shares these values, we'd love to have you on board.

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Do you fit?

A hands-on mentality – you enjoy becoming an expert and diving deep into different processes and tools.
A conscientious and detail-oriented way of working – you will be responsible for our main CRM platform.
Several years of experience with CRM systems or similar marketing automation tools.
Good technical understanding and experience with SQL.
Strong analytical skills and the ability to combine and interpret data from different sources.
Good English skills, as you will work in an international environment.
Advanced Excel skills.
Excellent organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
Experience with Databricks is a strong plus.

What you'll own

Are you interested in customer communication, CRM tools, and automations? As a CRM Automation Manager – Tools & Data, you will become the expert for our CRM platform, improve processes with AI, and help shape our CRM strategy through data-driven insights.
Your responsibilities will include:
Analyze and collaborate closely with business team to understand existing processes and identify opportunities for AI-driven automation.
Design and implement AI-powered solutions (e.g. workflow automation, intelligent data processing) to reduce manual effort and shorten turnaround times.
Becoming the expert for our CRM platform – Emarsys – and driving new communication opportunities.
Supporting the CRM teams by sharing best practices and monitoring campaign performance and budgets in Emarsys.
Becoming an expert in ESL (Emarsys Scripting Language) to create automated and personalized customer communications (e.g. abandoned cart and wishlist campaigns).
Extracting and aggregating data from Emarsys using Databricks to support the CRM teams with data-driven decision-making.
Monitoring, maintaining, and updating CRM-related data.
Troubleshooting issues related to customer communications and campaign execution.
Working closely with the CRM, IT, and Machine Learning teams.

Benefits & perks

💻Hybrid or remote work model

Enjoy the flexibility to work either in a hybrid model -with 2 days per week in our Wrocław office (you choose the days) if you’re based locally - or fully remotely from anywhere in Poland.

⏰Flexible start to your day

Flexible start times let you plan your working day in a way that fits your schedule.

🎁Real benefits what you’ll actually use

Enjoy our products your way, for yourself or your loved ones. Plus, a wellbeing platform with access to health programs, webinars and challenges, as well as private medical care (Lux Med) for you and your family and a Multisport card.

✨Office vibes we enjoy

A treadmill under a desk, ping-pong table, popcorn machine, Xbox console or a quick break on a massage mat - small things that make your day better. You’re also welcome to bring your child or pet to the office - we genuinely love having them around 😊

💡Learning & development

Access to language learning (English, German, Polish) via an app, along with a wide range of courses, podcasts and learning tools. You’ll also grow through international projects, collaboration and opportunities for occasional business trips that give you exposure to different teams and…

🌱Eco in action

From Brita water dispensers instead of plastic bottles to eco-friendly document disposal - we focus on everyday habits that make a real difference. We’ve even planted our own Limango tree to support green spaces in Wrocław.

🙌Activities and Events

From sports events to team gatherings, company wide events or casual afterwork events in our office - we like to stay active, spend time together and keep things social, in a natural and easy-going way.

sharing the costs of sports activities

private medical care

sharing the costs of foreign language classes

sharing the costs of professional training & courses

remote work opportunities

flexible working time