About the role

This role acts as a key strategic advisor and operational support to the CEO, overseeing important projects and communications to keep the organization aligned and moving forward.

AirHelp

AirHelp is a corporation founded in 2013 with a mission to improve travel experiences by helping passengers claim rightful compensation for delayed, canceled, or overbooked flights. They have helped over 2.5 million passengers and protected trips of over 8 million travelers through their membership program, AirHelp+. With a team of about 400 employees across multiple locations, AirHelp stands up for passenger rights, including legal advocacy via APRA. The company emphasizes values such as persistence, ownership, integrity, and teamwork to create innovative travel tech solutions.

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Do you fit?

Demonstrated background in a senior administrative, strategic, or operational position, ideally with experience supporting top executives.
Superb skills in organization, project management, and setting priorities.
Excellent written and verbal communication skills, with a track record of creating executive-level materials.
Robust analytical and problem-solving capabilities combined with a strategic perspective.
High level of discretion, professionalism, and skill in managing sensitive information.
A Bachelor's degree in Business, Management, or a similar discipline.

What you'll own

Oversee the CEO's schedule, correspondence, and meetings to maximize their effectiveness.
Direct and manage cross-departmental strategic projects and special assignments for the CEO.
Develop briefing documents, presentations, and reports for the CEO and board members.
Serve as the primary point of contact between the CEO and internal teams, ensuring directives are clearly communicated and executed.
Review business operations and performance metrics to offer insights and strategic advice to the CEO.
Organize and lead important internal and external meetings, including creating agendas and monitoring follow-up actions.