About the role

A Remote Licensed Customer Service Representative role providing customer support from a home-based environment while holding required professional licensing.

Requirements

Active professional license required for the role
Prior customer service experience, preferably in a remote setting
Strong verbal and written communication skills
Reliable home internet connection and a quiet workspace
Ability to work independently and manage time effectively
Comfort with CRM and customer support tools

Responsibilities

Handle inbound customer inquiries via phone, email, or chat
Provide accurate information on products, services, and policies in line with licensing requirements
Resolve customer issues and complaints in a timely and professional manner
Document all interactions accurately in the CRM system
Meet individual performance targets for quality, productivity, and compliance
Stay current on licensing regulations and company procedures