Polish Customer Advisor - Relocation to Budapest, Hungary

About the role

This Customer Advisor role supports Polish speaking customers and involves relocating to Budapest, Hungary, taking care of their questions and solving problems through various communication channels.

Requirements

• Command of both written and spoken Polish at a fluent level

• Open to relocating to Budapest, Hungary

• Background in customer support or a comparable role involving direct contact with customers

• Solid ability to solve problems and stay composed when things get stressful

• Comfortable using computers and picking up new software systems in short order

Responsibilities

1. 1

   Handle customer questions coming in through phone, email, and chat, communicating in Polish

2. 2

   Address issues with products and services by understanding what the customer needs and supplying correct details

3. 3

   Log conversations and keep customer information current within the support platform

4. 4

   Route issues that remain unresolved to the right teams and check back to confirm they are fixed

5. 5

   Hit personal goals related to how quickly you respond, the quality of your work, and customer satisfaction