Junior IT Specialist

About the role

A Junior IT Specialist delivers first-line technical assistance and helps maintain IT systems, hardware, and software in an operations setting.

Requirements

• A degree or certification in information technology, computer science, or a similar discipline

• Fundamental understanding of Windows operating systems and office productivity applications

• Knowledge of networking basics and typical IT troubleshooting approaches

• Excellent communication and customer service abilities

• Capacity to set task priorities and operate in a well-organized setting

• English fluency, with other language capabilities being a

Responsibilities

1. 1

   Offer first-line help to internal staff regarding hardware, software, and network problems

2. 2

   Set up, configure, and look after desktops, laptops, printers, and peripheral devices

3. 3

   Record incidents and service requests within a ticketing system

4. 4

   Help with managing user accounts and granting access

5. 5

   Assist in tracking IT asset inventory and equipment lifecycle

6. 6

   Hand off unresolved matters to senior IT personnel and track them through to resolution