Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

About the role

Account Resolution Specialist. Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference.

Requirements

• Hands-on experience with QuickBooks Online is required, QuickBooks Online Accountant a

• Track record of working in customer service, ideally including an advisory capacity

• Outstanding verbal and written communication abilities

• Capacity to pick up new products quickly and adjust to new features and updates

• Background with or interest in fundamental financial concepts tied to bookkeeping, payroll, and Accounting 101

• QuickBooks ProAdvisor certification (preferred)

Responsibilities

1. 1

   Assist QuickBooks Online Accountant customers in handling their clients' QuickBooks accounts via inbound phone calls

2. 2

   Deliver a white-glove customer service experience to premium customers

3. 3

   Walk customers through QuickBooks features such as invoicing, bookkeeping, account setup, payroll, and more

4. 4

   Apply critical thinking and problem-solving abilities when dealing with complex issues

5. 5

   Keep up to date with the latest versions of QuickBooks and its related products

6. 6

   Work together with colleagues and partners to deliver the best experience for customers and employees