Customer Service Specialist with Greek

About the role

The Customer Service Specialist with Greek offers front-line assistance to customers in their own language, taking on inquiries, complaints, and service requests. The role maintains a high standard of customer satisfaction through clear communication and effective problem solving.

Requirements

• Fluent in Greek and English, both written and spoken

• Prior experience in customer service or a call center environment

• Solid problem-solving and conflict resolution abilities

• Comfortable using CRM and ticketing systems

• Strong interpersonal and communication skills

• Capable of working in a fast-paced environment and handling multiple tasks

Responsibilities

1. 1

   Take incoming customer inquiries through phone, email, and chat in Greek and English

2. 2

   Address product and service issues by examining concerns and delivering solutions

3. 3

   Record customer interactions and monitor issue resolution within the CRM system

4. 4

   Route complex complaints to the right teams when needed

5. 5

   Share details about products, services, and policies with customers

6. 6

   Hit individual performance targets for response time and customer satisfaction