Customer Service Representative with French

About the role

Twój zakres obowiązków - Deliver the highest levels of Customer Experience where customer centricity is the key focus. - Process orders and handle customers’ inquiries via incoming calls and other channels, such as ‘text chat' when applicable.

Requirements

• An outgoing and positive attitude.

• Fluent French speaker (C2 level), with proven speaking and reading skills.

• A strong desire to making a positive contribution to the team, internal customers and Distributors.

• Availability to travel to participate in and support events

• High ability to coach, educate & positively influence Distributors.

• Self-motivation and great organizational skills.

• Outstanding verbal and written communication skills.

• Excellent interpersonal skills.

• Previous experience in a similar role is an asset, but not mandatory.

• Attitude for working effectively in a target-driven environment, maintaining high performance, and consistently achieving goals.

• Very good command of English (min. B2).

• PC literacy is essential.

• Ability to work independently and as part of a team.

Responsibilities

1. 1

   Deliver the highest levels of Customer Experience where customer centricity is the key focus.

2. 2

   Process orders and handle customers’ inquiries via incoming calls and other channels, such as ‘text chat' when applicable.

3. 3

   Resolve customer complaints, issues, and inquiries efficiently while maintaining high service standards.

4. 4

   Conduct outbound calls to follow up on inquiries, support campaigns and share relevant information, when applicable.

5. 5

   Be the first line response in supporting customers’ needs, effectively handling all interactions and providing positive outcome in every instance for Herbalife Distributors.

6. 6

   Demonstrate empathy, patience, and professionalism in all interactions.

7. 7

   Adhere to Service/ Business Metrics and Targets: key to the success of the position.

8. 8

   Maintain Herbalife Distributors’ records.

9. 9

   Be an Ambassador for Herbalife Brand in line with corporate values and EMEA goals to assure the Brand & image is maintained.

Benefits & perks

• Luxmed VIP package sponsored by the company.
• Mybenefit System (Kafeteria or Multisport Card).
• Life and Health Insurance.
• Extra hours off - wellness hours 15h per year.
• Hybrid work - 3 days in the office / 2 days from home.
• Annual bonus + Easter, Christmas & Vacation bonuses.
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
• Unlimited access to company products in the kitchen.
• Free parking slots - first come first served via company application.
• Family and entertainment events like Santa Claus and Children's Day.
• Possibility to shape our company through CI activities & programs.
• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• corporate products and services at discounted prices
• integration events
• corporate sports team
• no dress code
• video games at work