Customer Service Representative with German

About the role

A Customer Service Representative position that calls for fluent German, focused on delivering outstanding customer experience as the first point of contact for Herbalife Distributors.

Requirements

• An outgoing and positive attitude.

• Fluent German speaker (C1 level), with proven speaking and reading skills.

• A strong desire to making a positive contribution to the team, internal customers and Distributors.

• Availability to travel in order to participate in and support events in local markets.

• High ability to coach, educate & positively influence Distributors.

• Fast learning with experience in change management.

• Self-motivation and great organizational skills.

• Outstanding verbal and written communication skills.

• Excellent interpersonal skills.

• Previous experience in a similar role is an asset, but not mandatory.

• Attitude for working effectively in a target-driven environment, maintaining high performance, and consistently achieving goals.

• Very good command of English (min. B2).

• PC literacy is essential.

• Ability to work independently and as part of a team.

Responsibilities

1. 1

   Provide the best possible Customer Experience, with customer centricity at the heart of everything.

2. 2

   Take orders and answer customer questions through incoming calls, WhatsApp, email and other channels, where applicable.

3. 3

   Handle customer complaints, issues, and questions quickly while keeping service standards high.

4. 4

   Place outbound calls to follow up on questions, back up campaigns and pass on relevant information, where applicable.

5. 5

   Serve as the first point of contact for customer needs, managing every interaction well and delivering a positive result each time for Herbalife Distributors.

6. 6

   Show empathy, patience, and professionalism in every interaction.

7. 7

   Meet Service/ Business Metrics and Targets: essential to success in this role.

8. 8

   Keep Herbalife Distributors' records up to date.

9. 9

   Act as an Ambassador for the Herbalife Brand in line with corporate values and EMEA goals so that the Brand & image are upheld.

Benefits & perks

• Luxmed VIP package sponsored by the company.
• Mybenefit System (Kafeteria or Multisport Card).
• Life and Health Insurance.
• Extra hours off - wellness hours 15h per year.
• Hybrid work - 3 days in the office / 2 days from home.
• Annual bonus + Easter, Christmas & Vacation bonuses.
• Personal development opportunities and access to online training environments like free access to the LinkedIn Learning platform.
• Unlimited access to company products in the kitchen.
• Free parking slots - first come first served via company application.
• Family and entertainment events like Santa Claus and Children's Day.
• Possibility to shape our company through CI activities & programs.
• sharing the costs of sports activities
• private medical care
• life insurance
• fruits
• corporate products and services at discounted prices
• integration events
• corporate sports team
• no dress code
• video games at work