Customer Service Representative – SAS Airlines (Swedish, Norwegian or Danish)

About the role

This role involves supporting SAS Airlines customers with bookings, changes, refunds and loyalty programme questions, handled by phone in Swedish, Norwegian or Danish.

Requirements

• Fluent in one of these languages: Swedish, Norwegian or Danish (C1 level).

• Strong command of English (at least B2 level).

• Outstanding communication abilities and customer service skills.

• Strong problem-solving abilities combined with a positive outlook.

• Prior customer service experience is a plus, though not mandatory.

Responsibilities

1. 1

   Help SAS customers with booking and reserving flights.

2. 2

   Assist customers with changing, cancelling and rebooking their tickets.

3. 3

   Answer questions regarding refunds and travel arrangements.

4. 4

   Share information about the EuroBonus loyalty programme.

5. 5

   Provide professional customer service through phone conversations.

Benefits & perks

• Benefits that matter: Take advantage of a great benefits package, including a MultiSport card, private insurance, and private medical healthcare.
• Room to grow: Develop your skills and explore future career opportunities through our development programmes, including Concentrix Academy, designed to prepare future Team Leaders.
• Learning without limits: Expand your knowledge and discover new skills with unlimited access to Concentrix University and LinkedIn Learning courses. Free online courses of Polish and English are offered to all Game Changers!
• Get rewarded for great recommendations: Know someone who would be a great fit for our team? Refer a Friend and earn a bonus of up to PLN 4,000!
• Your achievements deserve recognition: Get the appreciation you deserve through our recognition programs, including the Game Changer Award and Be The Best.
• 25% discount on SAS flights, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, sharing the costs of professional training & courses, life insurance, fruits, integration events, retirement pension plan, no dress code, coffee / tea, leisure