Skip to content
howdyjobs
Back to search

Client Onboarding Lead Analyst

CitiPosted 20d

  • Warsaw
  • On-site
  • Lead / Head
  • English
  • Customer Success

Salary not stated

About the role

This is a lead analyst role that oversees the client onboarding process, making sure new clients are brought on board efficiently and in line with regulations while managing ties with internal and external stakeholders.

Requirements

  • Bachelor's degree in finance, business, or a related field

  • Background in client onboarding, KYC, or a comparable compliance-focused role

  • Solid grasp of regulatory and compliance requirements

  • Excellent organizational and time management skills

  • Strong interpersonal and communication skills

  • Capacity to handle several onboarding cases at the same time

Responsibilities

  1. Run client onboarding workflows from start to finish and make sure they wrap up on time

  2. Check and verify client documentation against regulatory requirements

  3. Work with internal teams to sort out onboarding issues and escalations

  4. Keep an eye on onboarding metrics and spot chances to improve processes

  5. Act as the contact point for client questions during the onboarding stage

  6. Keep records accurate in onboarding systems and databases

Sound like you?

Citi · Warsaw

On Citi's website · ~2 minutes

New to Customer Success? Read our guide: Customer Success Vocabulary: 25 Key Terms You Should Know