Trade Service Professional

About the role

Trade Service Professional delivering high-quality trade support services to clients, working through trade instructions accurately and clearing up queries quickly.

Requirements

• Bachelor's degree in Finance, Economics, or a related discipline

• 2+ years of working in trade support, operations, or client service positions

• Familiarity with securities markets and trade lifecycle processes

• Strong client service mindset and communication abilities

• Capacity to work in a fast-moving environment and juggle multiple priorities

• Fluency in English; extra languages are a

Responsibilities

1. 1

   Work through client trade instructions for securities and derivatives products accurately and efficiently

2. 2

   Answer client questions about trade status, settlement, and account activity

3. 3

   Look into and clear up trade breaks and settlement issues together with internal teams

4. 4

   Keep an eye on trade processing queues and make sure service level agreements are met

5. 5

   Build and keep up strong relationships with internal and external clients

6. 6

   Spot and put in place process improvements to raise service delivery