Order Management Specialist, German Speaker

About the role

The Order Management Specialist, German Speaker takes care of customer order processing and coordination, acting as a main point of contact for German-speaking customers.

Requirements

• Fluency in German and English

• Experience in order management, customer service or a similar role

• Strong attention to detail and organizational skills

• Proficiency in ERP or order management systems

• Excellent communication and problem-solving abilities

• Ability to work independently and manage priorities

Responsibilities

1. 1

   Handle and follow customer orders from the moment they arrive through to delivery

2. 2

   Talk with German-speaking customers about order status and questions

3. 3

   Work with logistics and warehouse teams to make sure orders go out on time

4. 4

   Deal with order discrepancies, returns, and claims

5. 5

   Keep order data accurate in the system

6. 6

   Give regular order status updates to internal and external stakeholders